Success Stories

Industry: BPO (Customer Service)
Location: Gurugram, India

Challenge:
In December of last year, Interglobe Technologies faced an urgent need for customer service agents due to a surge in flight cancellations caused by severe weather conditions. The unexpected volume of customer inquiries and complaints put immense pressure on their existing workforce, leading to longer wait times and decreased customer satisfaction.

Solution:
Hamana Recruitment Services quickly mobilized to provide a temporary staffing solution, sourcing trained customer service agents within days. We implemented a rapid recruitment process, ensuring all candidates were pre-screened for communication skills, problem-solving abilities, and previous experience in handling high-pressure situations.

Results:

• Rapid Deployment: We successfully fulfilled Interglobe’s staffing needs by providing 20 qualified agents within 72 hours.

• Enhanced Customer Satisfaction: With the additional staff, the client was able to reduce call wait times by 60% during the crisis period.

• Retention of Customers: The quick response not only helped resolve customer issues efficiently but also strengthened the brand's reputation for reliability during emergencies.

Industry: Plastic Manufacturing
Location: Gujarat, India

Challenge:
BlueTech Plastics, a mid-sized plastic manufacturing company in Gujarat, needed to fill positions for assembly line workers and quality assurance specialists. They were struggling to find candidates with the required skills and certifications, and compliance with industry safety standards was a major concern.

Solution:
Hamana Recruitment Services implemented a permanent placement solution for skilled assembly line workers and quality assurance specialists. We provided candidates who were pre-screened and had the necessary safety training and certifications, ensuring compliance with industry standards.

Results:

• All key positions were filled within 30 days, 20% faster than the client’s previous hiring cycles.

• Improved production quality by 10% due to skilled workers in quality assurance roles.

• 100% compliance with safety regulations, reducing workplace accidents.

Industry: Agro-Manufacturing (Agri-Processing)
Location: Madhya Pradesh, India

Challenge:
GreenField Agro Industries, a growing agro-processing company, faced a challenge in quickly sourcing seasonal labor for its processing plant during the peak harvest season. Additionally, there was a need to ensure these workers had basic safety training and adherence to local labor laws.

Solution:
Hamana provided a temporary staffing solution, sourcing semi-skilled workers from rural areas with experience in agri-processing. We ensured all workers received basic safety and operational training before deployment.

Results:

• Fulfilled labor requirements in just two weeks, enabling the company to handle a 25% increase in production.

• 100% compliance with labor laws and safety standards.

• Reduced staffing costs by 15% due to optimized recruitment strategies and flexible contracts.

Industry: Manufacturing (Small Industrial Parts)
Location: Rajasthan, India

Challenge:
Apex Industrial Parts struggled with maintaining a steady workforce for its factory operations due to a high turnover of machine operators and technicians. The company also needed help sourcing workers quickly to meet urgent production deadlines.

Solution:
Hamana implemented a contract staffing solution, providing a pipeline of skilled machine operators and technicians who were pre-screened for technical abilities and fit the company’s culture. We also offered ongoing performance tracking, ensuring high-quality work and quick replacements when necessary.

Results:

• Reduced turnover by 30%, stabilizing their workforce and improving production efficiency.

• Met urgent deadlines by filling all required positions in under 10 days.

• Increased production capacity by 12% due to higher worker reliability and consistency.