FAQs.

Hamana Recruitment Services Private Limited operates Sitiwork and Sitiworker platforms. Sitiwork connects users with skilled domestic helpers and other service providers, while Sitiworker is a registration platform for workers seeking employment opportunities through Sitiwork.

For domestic help and other services, you must book through the Sitiwork website. For job opportunities, register through the Sitiworker platform.

Hamana provides a range of services, including domestic help, cooking, babysitting, elderly care, pet care, and various business roles like customer care executives, sales executives, and more. Services are booked through Sitiwork, and hiring is managed through Sitiworker.

Visit the Sitiwork website, create an account, select the service you need, verify your identity and schedule a time. Our team will arrange for a service provider to meet your requirements.

We currently cover major urban and suburban areas around Delhi NCR. Please check the Sitiwork website for a detailed list of locations.

Yes, you can customize your service plan based on your specific needs. Select the frequency, specific tasks, and any additional services required. Additional charges may apply based on your selections.

Payments can be made securely through the Sitiwork website using card, net banking, or UPI payment methods. You can choose to pay per service or through a subscription plan.

Cancellations made at least 48 hours before the scheduled service are eligible for a full refund. Cancellations within 48 hours of the scheduled service will not be refunded.

Click the "Apply Now" button on the Sitiworker homepage, complete the registration form, and attach your resume or CV. Our team will contact you within three working days.

You need to provide identity proof, address proof, educational proof, and experience proof (if applicable).

After verifying your documents and details, our team will create your profile to showcase your skills, experience, and availability.

Once your profile is verified, you will be able to view job opportunities and receive guidance from our team. Relocation to Delhi for joining and accommodation may be required.

Payments are made monthly based on the number of worked days. Our CRM system ensures timely and efficient payments.

Dedicated relationship managers facilitate communication between you and service seekers, ensuring a professional experience.

Yes, you can work with multiple service seekers if availability and requests allow.

We conduct thorough document checks and verify past experience to ensure credibility and reliability.

The process typically takes up to three working days for verification and profile creation.

Submit a request to our support team to edit your profile or update your availability.

If you are a fresher, our team will provide necessary training to equip you with the required skills.

Currently, work locations are fixed for Delhi NCR only. Future expansions to other locations may occur.

Disputes or issues should be addressed through your designated relationship manager for prompt resolution.

We employ internal encryption to safeguard your personal information and payment details.

Payments are settled monthly on the 7th.

Upon cancellation and full settlement, your data will be erased from our system within three days.

Please review the Terms & Conditions section on the Sitiworker website for detailed policies and guidelines.

Yes, with a minimum of 6 hours' prior notice.

A feedback option will be available after completing a contract. Address any concerns to your relationship manager.

Check the Sitiwork portal regularly for updates on new opportunities.

Yes, you can earn a referral bonus of 2000 INR upon the successful completion of three months by your referred friend.

All service providers, including domestic helpers, customer care executives, and other business staff, undergo a comprehensive screening process. This includes background checks, interviews, and reference verification to ensure they meet our high standards of professionalism and reliability.

Yes, our service providers receive extensive training relevant to their roles. Domestic helpers are trained in best practices for household tasks, while customer care executives and other business staff are trained in customer service, communication skills, and industry-specific knowledge. Ongoing education is provided to keep all staff updated on the latest trends and practices.

We follow rigorous health and safety protocols, including the use of PPE (personal protective equipment), frequent hand washing, and sanitization of equipment. Our service providers adhere to social distancing guidelines and are screened for health before each visit. This applies to all staff, including domestic helpers and business professionals.

If you are not satisfied with any service, whether it’s domestic help, customer care, or business support, please contact our customer support team within 24 hours. We will address your concerns promptly and make necessary adjustments to ensure your satisfaction.

We implement secure communication and scheduling systems to ensure safety. Our service providers are thoroughly vetted and trained to handle your belongings and business environment with care and respect. Regular feedback and monitoring are in place to maintain high standards of safety and service quality.