Reporting Violations.

At Hamana, we take violations of our Code of Conduct seriously and encourage users to report any incidents or concerns. Reporting violations helps us maintain a safe and respectful environment for everyone.

How to Report Violations

If you witness or experience any violation of our Code of Conduct, please report it to us immediately. You can report violations through:

Customer Service Channels: Reach out to our customer support team through the Hamana platform or website.

Email: Send an email to info@myhamana.in with a detailed description of the incident.

Phone: Call us at +91-11-4110-2324 to report the violation.

Information to Provide

When reporting a violation, please provide as much detail as possible, including:

Description of the Incident: Clearly describe what happened, including the date, time, and location.

User Involved: Identify the user(s) involved in the violation, if possible.

Evidence: Provide any supporting evidence, such as screenshots, messages, or photos.

Confidentiality

All reports will be treated confidentially and investigated thoroughly. We will protect the identity of reporters to the extent possible.

Investigation Process

Once a report is received, we will:

Acknowledge Receipt: Confirm that we have received your report.

Investigate: Conduct a thorough investigation into the alleged violation.

Take Action: Take appropriate action based on the investigation findings, which may include warnings, account suspension, or termination.

Thank you for helping us maintain a safe and respectful community!